Store Policies

Please read our policies carefully. When placing your order, you agree to our Store Policies, our Terms and Conditions, and our Privacy Policy. Please note that our Store Policies are subject to change over time.

Please note that all orders are first come, first served, and the availability of products on our Shopify website is subject to change without notice.

 

 

ORDER TIME FRAME: MADE-TO-ORDER

  • Items marked as "MADE TO ORDER" are produced in our factory in Brooklyn, NY when your order is placed. Orders are fulfilled in the order in which they are received.
  • We estimate that ordered items will be produced within 7-10 business days and are then packaged and shipped. However, production can sometimes be delayed (see Order Time Frame: On Backorder section below). Shipping time will vary depending on your location and other factors. You will receive a shipping confirmation email when your order has shipped.
  • Our factory produces a maximum of 20 made-to-order pieces per day, 5 days per week, excluding holidays.
  • In the event that we experience an influx of orders, such as at the beginning of a new drop, the product(s) you purchased may go "ON BACKORDER." This means production for your order can be extended up to six weeks. See Order Time Frame: On Backorder section below for details.
  • Feel free to contact us if you have NOT received an email notification of extended production time or a shipping confirmation email 15 business days after placing your order.

 

 

ORDER TIME FRAME: ON BACKORDER

  • Items marked as "ON BACKORDER" are "MADE TO ORDER" products that need additional time to be produced in our factory in Brooklyn, NY. Keeping in line with our sustainability practices, we order only as much yarn and materials we need to produce our products and occasionally need to restock, usually when we receive an influx of orders.
  • We estimate that items "ON BACKORDER" will take an additional four to six weeks before they can be produced, packaged, and shipped. Shipping time will vary depending on your location and other factors. You will receive a shipping confirmation email when your order has shipped.
  • If you order a "MADE TO ORDER" item that goes "ON BACKORDER" after your order is placed, we will provide an email notification advising that production time for your order is extended.
  • Feel free to contact us if you have NOT received an email notification of extended production time or a shipping confirmation email 15 business days after placing your order.

 

 

ORDER TIME FRAME: SHIPS IN 2-3 BUSINESS DAYS

  • Items marked as "SHIPS IN 2-3 BUSINESS DAYS" are ready to ship and are fulfilled by our warehouse in North Carolina. We estimate that ordered items will be packed and shipped within 2-3 business. days. You will receive a shipping confirmation email when your order has shipped.

 

 

DOMESTIC SHIPPING

  • All domestic orders are shipped from Brooklyn, New York and/or North Carolina. The carrier may vary and tracking will be provided to the customer when marked as shipped.
  • Shipping is not included in the base price of products.

  • Standard domestic shipping is calculated based on the size of your package, the weight of your package, your location, and region.

  • Shipping is calculated and displayed at checkout, prior to confirming your order.

  • You will receive a tracking number for your order via email so you can enjoy hassle-free, real-time updates on your package.

  • Please note that it is possible for your order to be shipped in multiple packages and from multiple locations. In this circumstance, you will be provided a tracking number for each package in your order.

  • Domestic shipping to the lower 48 states is approximately 5-7 days after your order is produced. However, actual shipping time depends on your location and shipping service.

 

 

INTERNATIONAL SHIPPING

    • All international orders are shipped from Brooklyn, New York and/or North Carolina. The carrier may vary and tracking will be provided to the customer when marked as shipped.
    • Shipping is not included in the base price of products.

    • International shipping restrictions apply and are subject to change. Click here to learn more.
    • International shipping is a flat rate fee.

    • Shipping is calculated and displayed at checkout, prior to confirming your order.
    • You will receive a tracking number for your order via email so you can enjoy hassle-free, real-time updates on your package. International shipping time frames vary based on your country, region, and shipping service.

    • Please note that it is possible for your order to be shipped in multiple packages and from multiple locations. In this circumstance, you will be provided a tracking number for each package in your order.
    • Orders received outside the US may incur additional shipping costs and are subject to change. Customs, VAT, duties, and other charges are not included and are full responsibility of the customer. You may be required to pay these fees prior to receipt of your package.

    • If your country is not listed at checkout, please contact us to request it be added. Please note that restrictions apply and are subject to change.

     

     

    PAYMENT OPTIONS

    • We use Shopify Payments which accepts all major credit cards plus Apple Pay, Google Pay, and Meta Pay. We also accept Paypal and Amazon Pay.
    • Payments are accepted in USD only.

     

     

    TAXES

    • Taxes are collected if you are located in the United States. Locations subject to collection are subject to change due to state laws.

    • Applicable taxes are calculated and displayed at checkout, prior to confirming your order.
    • International taxes are not included and are responsibility of the customer.

     

     

    RETURNS, EXCHANGES, CANCELLATIONS

    • Items marked "MADE-TO-ORDER" or "ON BACKORDER" or "FINAL SALE" are FINAL SALE. This means that these items are NOT eligible for returns, exchanges, and cancellations.
    • A made-to-order purchase of a product from Tigerbob demonstrates your commitment to ethical production and supply chain innovation. Our garments are made on-demand and we do not carry clothing stock at our factory. As a result, our policy differs from traditional retailers. There are NO RETURNS, EXCHANGES OR CANCELLATIONS unless an item arrives damaged or defective.
    • Please check our SIZE GUIDE for detailed size charts of our garments, and instructions for measuring before placing your order. If you have any questions about what size to purchase or what fit you would prefer, please contact us so we can help you make the best decision. We are not responsible for the purchase of incorrect sizes and will not accept returns, issue refunds or make exchanges due to incorrect sizing or fit.
    • In the event that your garment arrives damaged or defective, please contact us so we can make it right.

      You must contact us at store@tigerbob.io or through our contact form within 15 business days of the delivery of your order (based on your tracking number) to notify us that the garment arrived damaged or defective. Please provide your order number, your tracking number, and photographs of your package upon receipt as well as images of the garment. We will advise you of next steps after receiving this information.
    • In the event you'd like to return or exchange your eligible item, please contact us at store@tigerbob.io or through our contact form within 30 business days of the delivery of your order (based on your tracking number) to notify us. Items must be unopened, with their original packaging intact, and unused. We will not honor returns and exchanges 30 days after the date your order has been marked delivered.
    • Please double-check your order before placing it to prevent a mistake that could prompt a return or exchange.
    • Please note that shipping charges are ineligible for refund.

     

     

    TOKEN-GATED PURCHASES

    • Token-gating is a tool we use to reward holders of our Tigerbob Genesis digital collectible and other eligible tokens. The Tigerbob Genesis digital collectible is patrons' front row seat ticket to observe, collect, and participate in Gossamer's creative projects, including the Tigerbob fashion brand.

    • Click here to learn about the Tigerbob Genesis digital collectible, why we created it, how it works, and a robust FAQ for first-time customers.

    • Purchasing a Tigerbob Genesis digital collectible or other eligible token is NOT required to purchase Tigerbob apparel or goods; however, please note that some items may be exclusive for Tigerbob Genesis holders and other eligible token holders to purchase or claim.

    • Please review each product listing for discount details and eligibility.

    • Please note that all orders are first come, first served, and the availability and support for digital collectibles on our Shopify website is subject to change without notice.

    • Tigerbob Genesis digital collectible holders and other eligible tokens are NOT guaranteed the ability to purchase our products at discount, during the Presale period, nor during the Public Sale. We will do our best to troubleshoot and assist Tigerbob Genesis digital collectible holders in the attempt to check out, but the availability of products is not guaranteed due to technical errors on Shopify, on your browser, or otherwise.

    • A full walk-through of the Token-Gated purchase process, including a robust FAQ, is available on our Token-Gated Guide page.

     

     

    Have further questions? Please check our FAQ and Care Guide before contacting us for further assistance.