配送ポリシー

Please read our policies carefully. When placing your order, you agree to our Store Policies, our Terms and Conditions, and our Privacy Policy. Please note that our Store Policies are subject to change over time.

Please note that all orders are first come, first served, and the availability of products on our Shopify website is subject to change without notice.

 

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ORDER TIME FRAME: MADE-TO-ORDER

• Items marked as "MADE TO ORDER" are produced in our factory in Brooklyn, NY when your order is placed. Orders are fulfilled in the order in which they are received.

• We estimate that ordered items will be produced within 7-10 business days and are then packaged and shipped. However, production can sometimes be delayed (see Order Time Frame: On Backorder section below). Shipping time will vary depending on your location and other factors. You will receive a shipping confirmation email when your order has shipped.

• Our factory produces a maximum of 20 made-to-order pieces per day, 5 days per week, excluding holidays.
  

• In the event that we experience an influx of orders, such as at the beginning of a new drop, the product(s) you purchased may go "ON BACKORDER." This means production for your order can be extended up to six weeks. See Order Time Frame: On Backorder section below for details.
  

• Feel free to contact us if you have NOT received an email notification of extended production time or a shipping confirmation email 15 business days after placing your order.

 

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ORDER TIME FRAME: PREORDER

• Items marked as "PREORDER" are products that available for purchase before they become available for shipping. This means that your order will be completed & shipped once the item is available at a later date.
  

• PREORDER shipping timeframes are estimates provided directly in the product listing. PREORDER shipping timeframes will not exceed 12 weeks from the date of your order. You will receive a shipping notification once your PREORDER item has shipped from our warehouse.
  

• Please note that PREORDER item purchases are not supported with accelerated checkouts like Shopify Shop Pay, Apple Pay, Google Pay, or Meta Pay.
  

• If you order a "PREORDER" item with other items that are available sooner from our store, you will receive those items earlier than the PREORDER item. Please note that you may receive multiple packages & tracking numbers for a single order.

• Feel free to contact us if you have NOT received a shipping confirmation email within 12 weeks from the date of your order.
  

 

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ORDER TIME FRAME: ON BACKORDER

• Items marked as "ON BACKORDER" are "MADE TO ORDER" products that need additional time to be produced in our factory in Brooklyn, NY. Keeping in line with our sustainability practices, we order only as much yarn and materials we need to produce our products and occasionally need to restock, usually when we receive an influx of orders.
  

• We estimate that items "ON BACKORDER" will take an additional four to six weeks before they can be produced, packaged, and shipped. Shipping time will vary depending on your location and other factors. You will receive a shipping confirmation email when your order has shipped.

• If you order a "MADE TO ORDER" item that goes "ON BACKORDER" after your order is placed, we will provide an email notification advising that production time for your order is extended.
  

• Feel free to contact us if you have NOT received an email notification of extended production time or a shipping confirmation email 15 business days after placing your order.

 

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ORDER TIME FRAME: SHIPS IN 2-3 BUSINESS DAYS

• Items marked as "SHIPS IN 2-3 BUSINESS DAYS" are ready to ship and are fulfilled by our warehouse in North Carolina. We estimate that ordered items will be packed and shipped within 2-3 business. days. You will receive a shipping confirmation email when your order has shipped.

 

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DOMESTIC SHIPPING

• All domestic orders are shipped from Brooklyn, New York and/or North Carolina. The carrier may vary and tracking will be provided to the customer when marked as shipped.
  

• Shipping is not included in the base price of products.
  
  
• Standard domestic shipping is calculated based on the size of your package, the weight of your package, your location, and region.
  
  
• Shipping is calculated and displayed at checkout, prior to confirming your order.
  
  
• You will receive a tracking number for your order via email so you can enjoy hassle-free, real-time updates on your package.
  
  
• Please note that it is possible for your order to be shipped in multiple packages and from multiple locations. In this circumstance, you will be provided a tracking number for each package in your order.
  
  
• Domestic shipping to the lower 48 states is approximately 5-7 days after your order is produced. However, actual shipping time depends on your location and shipping service.
  

 

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INTERNATIONAL SHIPPING

• You will receive a tracking number for your order via email so you can enjoy hassle-free, real-time updates on your package. International shipping time frames vary based on your country, region, and shipping service.
  
  
• Please note that it is possible for your order to be shipped in multiple packages and from multiple locations. In this circumstance, you will be provided a tracking number for each package in your order.
• Orders received outside the US may incur additional shipping costs and are subject to change. Customs, VAT, duties, and other charges are not included and are full responsibility of the customer. You may be required to pay these fees prior to receipt of your package.
  
  
• If your country is not listed at checkout, please contact us to request it be added. Please note that restrictions apply and are subject to change.
  

 

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PAYMENT OPTIONS

• We use Shopify Payments which accepts all major credit cards plus Apple Pay, Google Pay, and Meta Pay. We also accept Paypal and Amazon Pay. 
  

• We also accept Buy Now, Pay Later (BNPL) options like Shopify's Shop Pay Installments.

• Payments are accepted in USD only.

 

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TAXES

• Taxes are collected if you are located in the United States. Locations subject to collection are subject to change due to state laws.
  
  
• Applicable taxes are calculated and displayed at checkout, prior to confirming your order.

• International taxes are not included and are responsibility of the customer.
  

 

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Have further questions? Please check our FAQ and Care Guide before contacting us for further assistance.